WebThese strategies are as follows. 1. ACD-Based Routing. This is the most common method, where the ACD system directs the longest-waiting call to the longest-waiting advisor. If there is no advisor waiting, the call is then placed in a queue, waiting to be picked up by the next available advisor. 2. WebClick the desired phone number to modify. Scroll to the Messaging section, and then modify the phone number’s routing. When finished, click Save. Each routing option has different setup requirements. The following table contains selection details for the most common configurations: Configure with. A Message comes in.

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WebDec 28, 2024 · You can set up an auto receptionist to route to an IVR system that provides callers with several routing options and allows them to search a directory of your phone users. Multiple sites If you want to organize your phone users into … sonic oh six

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WebApr 29, 2014 · Routing options could include: business hours to filter calls based on schedule, hunt groups for employees and departments, a call queue where callers hold for the next agent, a company or individual voicemail boxes, a conference call, and even a pay-by-phone option. WebMulti-Level IVR is an optional alternative to Auto-Receptionist that provides more powerful options to route incoming calls. Multi-Level IVR gives you flexibility to create a structured, multiple-layer phone routing menu. You can route the calls to any extension (e.g. user, group, or another IVR menu), a voicemail, or to an external number. WebAccess the Active Numbers page in Console. Click the desired phone number to modify. Scroll to the Voice & Fax section, and then modify the phone number’s routing. When finished, click Save. Each routing option has different setup requirements. The following table contains selection details for the most common configurations: Accept incoming. sonic on dowlen